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Privacy Policy

Last updated: 4 December 2025

1. Introduction

Motiontec (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights under South African privacy law (including POPIA).

By using motiontec.co.za (the “Website”) or engaging with our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information you provide directly

  • Name and surname
  • Email address
  • Phone number
  • Company name
  • Any information submitted through contact forms, emails, or service enquiries

2.2 Automatically collected information

When you visit our Website:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on pages
  • Cookies and similar tracking technologies

2.3 Third-party data

We may receive data from:

  • Analytics providers (e.g., Google Analytics)
  • Advertising platforms (e.g., Meta, Google Ads)
  • CRM or marketing tools you interact with

3. How We Use Your Information

We use your information for the following purposes:

  • To respond to enquiries and provide requested information
  • To provide, maintain, and improve our services
  • To set up and manage client accounts or projects
  • To send administrative or operational communications
  • For analytics, performance tracking, and website improvements
  • For security, fraud prevention, and compliance
  • For marketing (only when legally allowed or with consent)

4. Legal Basis for Processing (POPIA)

We process personal information under one or more of the following lawful bases:

  • Consent
  • Contractual necessity
  • Legitimate interest (e.g., website security, service improvement)
  • Legal obligations

5. Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Service providers assisting with hosting, analytics, development, email delivery, support, etc.
  • Payment processors (if applicable)
  • Professional advisers (legal, financial)
  • Law enforcement or regulatory bodies when required by law

All third-party processors are expected to comply with POPIA requirements.

6. Cookies & Tracking

Our Website may use cookies and similar tools to:

  • Improve user experience
  • Analyse traffic
  • Remember user preferences
  • Support marketing efforts

You can disable cookies in your browser, but some website features may not function correctly.

7. Data Security

We use appropriate technical and organisational measures to protect your personal information, including:

  • Secure hosting environments
  • Access controls
  • Encryption where appropriate
  • Regular system monitoring

However, no system is ever completely secure, and we cannot guarantee absolute protection.

8. Data Retention

We retain personal information only as long as necessary for:

  • Providing services
  • Legal or regulatory requirements
  • Resolving disputes
  • Business operations

After this period, data may be anonymised or securely deleted.

9. Your Rights (POPIA)

You have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion where legally permissible
  • Object to processing (where applicable)
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator

To exercise these rights, contact us using the details below.

10. International Transfers

If we transfer personal information outside South Africa, it will be done only where:

  • The recipient country has adequate protections, or
  • We have agreements ensuring POPIA-level safeguards, or
  • You have consented

11. Third-Party Links

Our Website may contain links to external sites. We are not responsible for how those third parties collect or use your information.

12. Children’s Privacy

We do not knowingly collect information from individuals under the age of 18. If such data is discovered, it will be deleted.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last updated” date.

14. Contact Information

For privacy queries, concerns, or POPIA requests, contact:

Motiontec (Pty) Ltd

Email: hello@motiontec.co.za
Address: A301 The Armoury, 160 Sir Lowry Road, Woodstock, Cape Town 7925, South Africa